{
"html_url": "https://licitia.com.mx/licitacion/la-06-e00-006e00001-n-23-2025",
"canonical": "https://licitia.com.mx/licitacion/la-06-e00-006e00001-n-23-2025",
"id": "04e47734009a4e54a3c3bdca5620d8ed",
"procedure_number": "LA-06-E00-006E00001-N-23-2025",
"file_number": "E-2025-00095689",
"title": "“CANAL REMOTO DE SERVICIOS TRIBUTARIOS 3 (CRST 3)”",
"description": {
"short": null,
"detailed": "“CANAL REMOTO DE SERVICIOS TRIBUTARIOS 3 (CRST 3)”"
},
"lifecycle": {
"section": "concluido",
"source_status": "ADJUDICADO",
"moved_at": "2026-01-11T05:19:37.968Z"
},
"buyer": {
"agency": "SAT",
"acronym": "SAT",
"branch": "06 - HACIENDA Y CRÉDITO PÚBLICO",
"buying_unit": "ADMINISTRACIÓN GENERAL DE RECURSOS Y SERVICIOS, ADMINISTRACIÓN DE RECURSOS MATERIALES 1",
"requesting_unit": "unidad requiriente data",
"requesting_group": "ADMINISTRACIÓN GENERAL DE RECURSOS Y SERVICIOS, ADMINISTRACIÓN DE RECURSOS MATERIALES 1",
"entity": "TESORERÍA DE LA FEDERACIÓN",
"slug": "sat",
"unit_slug": "administracion-general-de-recursos-y-servicios-administracion-de-recursos-materiales-1-006e00001-006e00001"
},
"classification": {
"procedure_type": "LICITACIÓN PÚBLICA",
"contracting_type": "SERVICIOS",
"publication_type": null,
"character": "NACIONAL",
"fiscal_year": 2025,
"law": "LEY DE ADQUISICIONES, ARRENDAMIENTOS Y SERVICIOS DEL SECTOR PÚBLICO",
"legal_basis_id": null,
"exception_basis": null,
"internal_control_number": "“CANAL REMOTO DE SERVICIOS TRIBUTARIOS 3 (CRST 3)”",
"supply_source_number": null
},
"schedule": {
"published_at": "2025-11-26T17:25:53.000Z",
"clarification_meeting_at": "2025-12-03T17:04:00.000Z",
"clarification_questions_deadline_at": "2025-12-02T17:04:00.000Z",
"clarification_responses_deadline_at": null,
"bid_opening_at": "2025-12-16T17:00:00.000Z",
"award_at": "2025-12-30T17:00:00.000Z",
"estimated_contract_at": "2026-01-21T06:00:00.000Z",
"site_visit_at": null,
"estimated_work_start_at": null
},
"estimated_value": {
"minimum": null,
"maximum": null,
"currency": "MXN",
"updated_at": null
},
"lots": [
{
"number": "1",
"name": "CANAL REMOTO DE SERVICIOS TRIBUTARIOS 3 (CRST 3)",
"description": "CANAL REMOTO DE SERVICIOS TRIBUTARIOS 3 (CRST 3)",
"requirement_group_id": "249018",
"items": [
{
"number": "1",
"cucop_code": "33301-0001",
"specific_item_code": "33301",
"cucop_description": "SERVICIOS DE INFORMÁTICA",
"description": "HERRAMIENTA DE CENTRO DE CONTACTO",
"requested_quantity": "4085",
"minimum_quantity": "4085",
"maximum_quantity": "10212",
"unit": "SERVICIO",
"minimum_amount": null,
"maximum_amount": null
},
{
"number": "2",
"cucop_code": "33301-0001",
"specific_item_code": "33301",
"cucop_description": "SERVICIOS DE INFORMÁTICA",
"description": "ASISTENTE CONVERSACIONAL VIRTUAL",
"requested_quantity": "326332",
"minimum_quantity": "326332",
"maximum_quantity": "815830",
"unit": "SERVICIO",
"minimum_amount": null,
"maximum_amount": null
},
{
"number": "3",
"cucop_code": "33301-0001",
"specific_item_code": "33301",
"cucop_description": "SERVICIOS DE INFORMÁTICA",
"description": "SERVICIO DE LLAMADA TELEFÓNICAS",
"requested_quantity": "3760436",
"minimum_quantity": "3760436",
"maximum_quantity": "9401088",
"unit": "SERVICIO",
"minimum_amount": null,
"maximum_amount": null
},
{
"number": "4",
"cucop_code": "33301-0001",
"specific_item_code": "33301",
"cucop_description": "SERVICIOS DE INFORMÁTICA",
"description": "CHATBOT",
"requested_quantity": "1119421",
"minimum_quantity": "1119421",
"maximum_quantity": "2798551",
"unit": "SERVICIO",
"minimum_amount": null,
"maximum_amount": null
},
{
"number": "5",
"cucop_code": "33301-0001",
"specific_item_code": "33301",
"cucop_description": "SERVICIOS DE INFORMÁTICA",
"description": "TELEMENSAJES",
"requested_quantity": "95803",
"minimum_quantity": "95803",
"maximum_quantity": "239507",
"unit": "UNIDAD",
"minimum_amount": null,
"maximum_amount": null
},
{
"number": "6",
"cucop_code": "33301-0001",
"specific_item_code": "33301",
"cucop_description": "SERVICIOS DE INFORMÁTICA",
"description": "DIADEMAS",
"requested_quantity": "224",
"minimum_quantity": "224",
"maximum_quantity": "558",
"unit": "UNIDAD",
"minimum_amount": null,
"maximum_amount": null
},
{
"number": "7",
"cucop_code": "33301-0001",
"specific_item_code": "33301",
"cucop_description": "SERVICIOS DE INFORMÁTICA",
"description": "SOFTWARE PARA PERSONAS CON DISCAPACIDAD VISUAL",
"requested_quantity": "37",
"minimum_quantity": "37",
"maximum_quantity": "92",
"unit": "SERVICIO",
"minimum_amount": null,
"maximum_amount": null
}
]
}
],
"awards": [
{
"id": "C-2025-00139686",
"internal_reference": "CS-300-LP-N-P-FP-067/25",
"title": "“CANAL REMOTO DE SERVICIOS TRIBUTARIOS 3 (CRST 3)”",
"status": "PUBLICADO",
"contractor": {
"name": "RT4 MEXICO SA DE CV",
"normalized_name": "RT4 MEXICO",
"rfc_type": null,
"slug": "rt4-mexico"
},
"contract_period": {
"published_at": "2026-01-21T16:43:38.000Z",
"starts_at": "2026-01-21T06:00:00.000Z",
"ends_at": "2027-12-30T06:00:00.000Z"
},
"value": {
"subtotal": "13155721.49",
"tax": "2173730.86",
"total": "15329452.35",
"maximum_subtotal": "32884688.210000005",
"maximum_total": "38318276.809999995",
"currency": "MXN"
},
"open_contract_type": null,
"quantity": null,
"exercised_quantity": null,
"participants": [],
"line_items": [
{
"number": "0",
"cucop_code": "33301-0001",
"description": "HERRAMIENTA DE CENTRO DE CONTACTO",
"unit": "SERVICIO",
"requested_quantity": "4085",
"awarded_quantity": null,
"unit_price": "2027.3",
"subtotal": "8281520.5",
"tax": "1325043.29",
"other_taxes": null,
"total": "9606563.79"
},
{
"number": "0",
"cucop_code": "33301-0001",
"description": "ASISTENTE CONVERSACIONAL VIRTUAL",
"unit": "SERVICIO",
"requested_quantity": "326332",
"awarded_quantity": null,
"unit_price": "3.32",
"subtotal": "1083422.24",
"tax": "173347.56",
"other_taxes": null,
"total": "1256769.8"
},
{
"number": "0",
"cucop_code": "33301-0001",
"description": "SERVICIO DE LLAMADA TELEFÓNICAS",
"unit": "SERVICIO",
"requested_quantity": "3760436",
"awarded_quantity": null,
"unit_price": "0.48",
"subtotal": "1805009.28",
"tax": "297465.52",
"other_taxes": "54150.28",
"total": "2156625.08"
},
{
"number": "0",
"cucop_code": "33301-0001",
"description": "CHATBOT",
"unit": "SERVICIO",
"requested_quantity": "1119421",
"awarded_quantity": null,
"unit_price": "1.27",
"subtotal": "1421664.67",
"tax": "227466.35",
"other_taxes": null,
"total": "1649131.02"
},
{
"number": "0",
"cucop_code": "33301-0001",
"description": "TELEMENSAJES",
"unit": "UNIDAD",
"requested_quantity": "95803",
"awarded_quantity": null,
"unit_price": "1.8",
"subtotal": "172445.4",
"tax": "28419",
"other_taxes": "5173.36",
"total": "206037.76"
},
{
"number": "0",
"cucop_code": "33301-0001",
"description": "DIADEMAS",
"unit": "UNIDAD",
"requested_quantity": "224",
"awarded_quantity": null,
"unit_price": "1650",
"subtotal": "369600",
"tax": "59136",
"other_taxes": null,
"total": "428736"
},
{
"number": "0",
"cucop_code": "33301-0001",
"description": "SOFTWARE PARA PERSONAS CON DISCAPACIDAD VISUAL",
"unit": "SERVICIO",
"requested_quantity": "37",
"awarded_quantity": null,
"unit_price": "596.2",
"subtotal": "22059.4",
"tax": "3529.5",
"other_taxes": null,
"total": "25588.9"
}
]
}
],
"documents": [
{
"id": null,
"annex_number": 1,
"document_type": null,
"description": "CONVOCATORIA",
"filename": "CRST 3.docx",
"availability": "available",
"size_bytes": "26468036",
"mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"sha256": null,
"uploaded_at": "2025-12-02T21:55:59.086Z",
"updated_at": "2025-12-02T21:55:59.087Z"
},
{
"id": null,
"annex_number": 1,
"document_type": null,
"description": "AVISO DE SUSPENSIÓN DE JUNTA DE ACLARACIONES",
"filename": "JA.pdf",
"availability": "available",
"size_bytes": "3399037",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2025-12-10T01:20:09.893Z",
"updated_at": "2025-12-10T01:20:09.894Z"
},
{
"id": null,
"annex_number": 1,
"document_type": null,
"description": "AVISO DE DIFERIMIENTO DE FECHA Y HORA DE APERTURA DE PROPOSICIONES",
"filename": "Cierre JA.pdf",
"availability": "available",
"size_bytes": "6644496",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2025-12-11T15:42:54.258Z",
"updated_at": "2025-12-11T15:42:54.259Z"
},
{
"id": null,
"annex_number": 1,
"document_type": null,
"description": "AVISO DE DIFERIMIENTO DE FALLO",
"filename": "Acta Apertura.pdf",
"availability": "available",
"size_bytes": "5713158",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2025-12-16T20:41:11.273Z",
"updated_at": "2025-12-16T20:41:11.275Z"
},
{
"id": null,
"annex_number": 1,
"document_type": null,
"description": "AVISO DE DIFERIMIENTO DE FALLO",
"filename": "Diferimiento.pdf",
"availability": "available",
"size_bytes": "575174",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2025-12-23T19:11:51.757Z",
"updated_at": "2025-12-23T19:11:51.758Z"
},
{
"id": null,
"annex_number": 2,
"document_type": null,
"description": "ANEXO TÉCNICO",
"filename": "Anexo Tecnico.docx",
"availability": "available",
"size_bytes": "661957",
"mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"sha256": null,
"uploaded_at": "2025-12-02T21:45:38.607Z",
"updated_at": "2025-12-02T21:45:38.608Z"
},
{
"id": null,
"annex_number": 2,
"document_type": null,
"description": "ANEXO TÉCNICO",
"filename": "Apendice 1.docx",
"availability": "available",
"size_bytes": "710194",
"mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"sha256": null,
"uploaded_at": "2025-12-02T21:46:06.025Z",
"updated_at": "2025-12-02T21:46:06.026Z"
},
{
"id": null,
"annex_number": 2,
"document_type": null,
"description": "ANEXO TÉCNICO",
"filename": "Apendice 2.docx",
"availability": "available",
"size_bytes": "650796",
"mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"sha256": null,
"uploaded_at": "2025-12-02T21:46:27.144Z",
"updated_at": "2025-12-02T21:46:27.145Z"
},
{
"id": null,
"annex_number": 3,
"document_type": null,
"description": "MODELO DE CONTRATO",
"filename": "Modelo C CRST 3.docx",
"availability": "available",
"size_bytes": "87906",
"mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"sha256": null,
"uploaded_at": "2025-12-02T21:44:54.233Z",
"updated_at": "2025-12-02T21:44:54.234Z"
},
{
"id": null,
"annex_number": 7,
"document_type": null,
"description": "ACTA JUNTA DE ACLARACIONES",
"filename": "acta_junta_de_aclaraciones-firmada.pdf",
"availability": "available",
"size_bytes": "5480041",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2025-12-10T01:20:20.657Z",
"updated_at": "2025-12-10T01:20:20.658Z"
},
{
"id": null,
"annex_number": 8,
"document_type": null,
"description": "ANEXOS ACTA DE JUNTA DE ACLARACIONES",
"filename": "01 J Aclara2.docx",
"availability": "available",
"size_bytes": "671559",
"mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
"sha256": null,
"uploaded_at": "2025-12-10T01:20:23.693Z",
"updated_at": "2025-12-10T01:20:23.694Z"
},
{
"id": null,
"annex_number": 9,
"document_type": null,
"description": "ACTA CIERRE JUNTA DE ACLARACIONES",
"filename": "acta_cierre_junta_de_aclaraciones-firmada.pdf",
"availability": "available",
"size_bytes": "7258816",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2025-12-10T01:20:39.026Z",
"updated_at": "2025-12-10T01:20:39.027Z"
},
{
"id": null,
"annex_number": 11,
"document_type": null,
"description": "ACTA DE APERTURA DE PROPOSICIONES",
"filename": "acta_de_apertura_de_proposiciones-firmada.pdf",
"availability": "available",
"size_bytes": "6384628",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2025-12-16T20:40:25.478Z",
"updated_at": "2025-12-16T20:40:25.479Z"
},
{
"id": null,
"annex_number": 12,
"document_type": null,
"description": "ANEXO ACTA DE APERTURA DE PROPOSICIONES",
"filename": "Anexos.pdf",
"availability": "available",
"size_bytes": "84737953",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2025-12-16T20:41:07.258Z",
"updated_at": "2025-12-16T20:41:07.259Z"
},
{
"id": null,
"annex_number": 15,
"document_type": null,
"description": "ACTA DE FALLO",
"filename": "acta_de_fallo-firmada.pdf",
"availability": "available",
"size_bytes": "7979731",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2026-01-11T05:19:49.577Z",
"updated_at": "2026-01-11T05:19:49.579Z"
},
{
"id": null,
"annex_number": 16,
"document_type": null,
"description": "ANEXOS ACTA DE FALLO",
"filename": "FALLOCRST3.pdf",
"availability": "available",
"size_bytes": "66056571",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2026-01-11T05:20:35.378Z",
"updated_at": "2026-01-11T05:20:35.380Z"
},
{
"id": null,
"annex_number": 17,
"document_type": null,
"description": "ACTA ADMINISTRATIVA",
"filename": "ACTA ADM CRST3.pdf",
"availability": "available",
"size_bytes": "3460319",
"mime_type": "application/pdf",
"sha256": null,
"uploaded_at": "2026-01-11T05:20:37.475Z",
"updated_at": "2026-01-11T05:20:37.477Z"
}
],
"alternates": [],
"similar": [
{
"numero_procedimiento": "la-06-e00-006e00001-n-21-2025",
"nombre_procedimiento": "“CANAL REMOTO DE SERVICIOS TRIBUTARIOS 3 (CRST 3)”",
"dependencia": "SERVICIO DE ADMINISTRACION TRIBUTARIA",
"siglas": "SAT",
"score": 0.002360731292937235
},
{
"numero_procedimiento": "la-06-b00-006b00001-n-56-2023",
"nombre_procedimiento": "SERVICIO DE ATENCIÓN Y SOPORTE TÉCNICO PARA USUARIOS EN MATERIA DE TECNOLOGÍAS",
"dependencia": "CNBV",
"siglas": "CNBV",
"score": 0.2520182278123674
},
{
"numero_procedimiento": "la-06-b00-006b00001-n-52-2023",
"nombre_procedimiento": "SERVICIO DE ATENCIÓN Y SOPORTE TÉCNICO PARA USUARIOS EN MATERIA DE TECNOLOGÍAS",
"dependencia": "CNBV",
"siglas": "CNBV",
"score": 0.25716869490333094
},
{
"numero_procedimiento": "la-06-b00-006b00001-n-40-2025",
"nombre_procedimiento": "SERVICIO DE ATENCIÓN Y SOPORTE TÉCNICO PARA USUARIOS EN MATERIA DE TECNOLOGÍAS",
"dependencia": "COMISION NACIONAL BANCARIA Y DE VALORES",
"siglas": "CNBV",
"score": 0.26224736796335046
},
{
"numero_procedimiento": "la-06-e00-006e00001-n-13-2026",
"nombre_procedimiento": "SOPORTE, DESARROLLO Y MANTENIMIENTO DE APLICACIONES 7 (SDMA 7)",
"dependencia": "SERVICIO DE ADMINISTRACION TRIBUTARIA",
"siglas": "SAT",
"score": 0.26929120604448153
},
{
"numero_procedimiento": "la-06-g3a-006g3a001-n-60-2023",
"nombre_procedimiento": "SERVICIO DEL CENTRO DE CONTACTO Y ATENCIÓN POR MEDIOS REMOTOS",
"dependencia": "COMISION NACIONAL PARA LA PROTECCION Y DEFENSA DE LOS USUARIOS DE SERVICIOS FINANCIEROS",
"siglas": "CONDUSEF",
"score": 0.2739005088806101
}
]
}