{
  "html_url": "https://licitia.com.mx/licitacion/la-07-h0m-007h0m001-n-95-2025",
  "canonical": "https://licitia.com.mx/licitacion/la-07-h0m-007h0m001-n-95-2025",
  "id": "4bffe8f1f6d74b758da6aab882e530c6",
  "procedure_number": "LA-07-H0M-007H0M001-N-95-2025",
  "file_number": "E-2025-00033548",
  "title": "CENTRO DE CONTACTO PARA ATENCION A CLIENTE.",
  "description": {
    "short": null,
    "detailed": "CENTRO DE CONTACTO PARA ETENCIÓN A CLIENTE"
  },
  "lifecycle": {
    "section": "concluido",
    "source_status": "DESIERTO",
    "moved_at": null
  },
  "buyer": {
    "agency": "TRENMAYA",
    "acronym": "TRENMAYA",
    "branch": "07 - DEFENSA NACIONAL",
    "buying_unit": "COORDINACIÓN GENERAL DE RECURSOS MATERIALES Y SERVICIOS GENERALES",
    "requesting_unit": "unidad requiriente data",
    "requesting_group": "COORDINACIÓN GENERAL DE RECURSOS MATERIALES Y SERVICIOS GENERALES",
    "entity": "tren maya s.a de c.v.",
    "slug": "trenmaya",
    "unit_slug": "coordinacion-general-de-recursos-materiales-y-servicios-generales-007h0m001"
  },
  "classification": {
    "procedure_type": "LICITACIÓN PÚBLICA",
    "contracting_type": "SERVICIOS",
    "publication_type": null,
    "character": "NACIONAL",
    "fiscal_year": 2025,
    "law": "LEY DE ADQUISICIONES, ARRENDAMIENTOS Y SERVICIOS DEL SECTOR PÚBLICO",
    "legal_basis_id": null,
    "exception_basis": null,
    "internal_control_number": "TMM/CGF/GCEG/FD-0038",
    "supply_source_number": null
  },
  "schedule": {
    "published_at": "2025-04-18T01:42:00.000Z",
    "clarification_meeting_at": "2025-04-24T15:30:00.000Z",
    "clarification_questions_deadline_at": "2025-04-23T15:30:00.000Z",
    "clarification_responses_deadline_at": null,
    "bid_opening_at": "2025-05-02T15:30:00.000Z",
    "award_at": "2025-05-12T21:00:00.000Z",
    "estimated_contract_at": "2025-05-15T06:00:00.000Z",
    "site_visit_at": null,
    "estimated_work_start_at": null
  },
  "estimated_value": {
    "minimum": null,
    "maximum": null,
    "currency": "MXN",
    "updated_at": null
  },
  "lots": [
    {
      "number": "1",
      "name": "PARTIDA SOLA",
      "description": "PARTIDA SOLA",
      "requirement_group_id": "1",
      "items": [
        {
          "number": "1",
          "cucop_code": "33901-0032",
          "specific_item_code": "33901",
          "cucop_description": "SUBCONTRATACIÓN DE SERVICIOS CON TERCEROS",
          "description": "CENTRO DE CONTACTO PARA ATENCIÓN AL CLIENTE CUYA OPERATIVIDAD ESTE COMPUESTA POR LOS PROCEDIMIENTOS, PROCESOS, HERRAMIENTAS DE CARÁCTER HUMANO Y TECNOLÓGICO NECESARIOS PARA SU FUNCIONAMIENTO, EL CUÁL DEBERÁ SER PRESTADO EN LAS INSTALACIONES DEL PROVEEDOR. VIGENCIA: 15 MAYO DE 2025 A LAS 00:01 AL 30 DE JUNIO DE 2026 A LAS 23:59. ( 13.5 MESES)",
          "requested_quantity": "1",
          "minimum_quantity": "1",
          "maximum_quantity": null,
          "unit": "SERVICIO",
          "minimum_amount": null,
          "maximum_amount": null
        }
      ]
    }
  ],
  "awards": [],
  "documents": [
    {
      "id": null,
      "annex_number": 1,
      "document_type": null,
      "description": "CONVOCATORIA",
      "filename": "Conv CDC.PDF",
      "availability": "available",
      "size_bytes": "20756997",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:17:47.204Z",
      "updated_at": "2025-12-01T23:17:47.206Z"
    },
    {
      "id": null,
      "annex_number": 2,
      "document_type": null,
      "description": "ANEXO TÉCNICO",
      "filename": "ANEXO TEC.pdf",
      "availability": "available",
      "size_bytes": "16697919",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:19:16.936Z",
      "updated_at": "2025-12-01T23:19:16.937Z"
    },
    {
      "id": null,
      "annex_number": 3,
      "document_type": null,
      "description": "MODELO DE CONTRATO",
      "filename": "SERVICIO.docx",
      "availability": "available",
      "size_bytes": "262157",
      "mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:16:50.177Z",
      "updated_at": "2025-12-01T23:16:50.178Z"
    },
    {
      "id": null,
      "annex_number": 4,
      "document_type": null,
      "description": "MODELO DE FIANZA",
      "filename": "MODELO FIANZA.docx",
      "availability": "available",
      "size_bytes": "20062",
      "mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:19:18.458Z",
      "updated_at": "2025-12-01T23:19:18.460Z"
    },
    {
      "id": null,
      "annex_number": 5,
      "document_type": null,
      "description": "ANEXO ADMINISTRATIVO",
      "filename": "ANEXO ADMON.pdf",
      "availability": "available",
      "size_bytes": "9394572",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:20:02.502Z",
      "updated_at": "2025-12-01T23:20:02.503Z"
    },
    {
      "id": null,
      "annex_number": 6,
      "document_type": null,
      "description": "EDITABLE TEC",
      "filename": "TECNICO EDT.docx",
      "availability": "available",
      "size_bytes": "4048370",
      "mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:20:06.712Z",
      "updated_at": "2025-12-01T23:20:06.713Z"
    },
    {
      "id": null,
      "annex_number": 7,
      "document_type": null,
      "description": "PROPUESTA ECONOMICA",
      "filename": "PROP ECO.xlsx",
      "availability": "available",
      "size_bytes": "13914",
      "mime_type": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:20:08.210Z",
      "updated_at": "2025-12-01T23:20:08.211Z"
    },
    {
      "id": null,
      "annex_number": 8,
      "document_type": null,
      "description": "EDITABLE ADMON",
      "filename": "ADMON EDT.docx",
      "availability": "available",
      "size_bytes": "3943081",
      "mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:20:27.021Z",
      "updated_at": "2025-12-01T23:20:27.022Z"
    },
    {
      "id": null,
      "annex_number": 9,
      "document_type": null,
      "description": "matriz de puntos y porcentajes",
      "filename": "MATRIZ P Y P.pdf",
      "availability": "available",
      "size_bytes": "11351477",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:21:10.408Z",
      "updated_at": "2025-12-01T23:21:10.409Z"
    },
    {
      "id": null,
      "annex_number": 11,
      "document_type": null,
      "description": "ACTA JUNTA DE ACLARACIONES",
      "filename": "JA CENTRO.pdf",
      "availability": "available",
      "size_bytes": "61848261",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:26:14.681Z",
      "updated_at": "2025-12-01T23:26:14.682Z"
    },
    {
      "id": null,
      "annex_number": 12,
      "document_type": null,
      "description": "ACTA CIERRE JUNTA DE ACLARACIONES",
      "filename": "JA CIERRE.pdf",
      "availability": "available",
      "size_bytes": "19749367",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:28:15.094Z",
      "updated_at": "2025-12-01T23:28:15.095Z"
    },
    {
      "id": null,
      "annex_number": 13,
      "document_type": null,
      "description": "ACTA DE APERTURA DE PROPOSICIONES",
      "filename": "APERTURA N95.PDF",
      "availability": "available",
      "size_bytes": "10618546",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:29:07.084Z",
      "updated_at": "2025-12-01T23:29:07.085Z"
    },
    {
      "id": null,
      "annex_number": 14,
      "document_type": null,
      "description": "ACTA DE FALLO",
      "filename": "Fallo CDC.pdf",
      "availability": "available",
      "size_bytes": "20800874",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-01T23:30:42.135Z",
      "updated_at": "2025-12-01T23:30:42.136Z"
    }
  ],
  "alternates": [],
  "similar": [
    {
      "numero_procedimiento": "la-07-h0m-007h0m001-n-103-2025",
      "nombre_procedimiento": "CENTRO DE CONTACTO PARA ATENCION A CLIENTE.",
      "dependencia": "TRENMAYA",
      "siglas": "TRENMAYA",
      "score": 0.015452505079059375
    },
    {
      "numero_procedimiento": "la-07-h0m-007h0m001-n-80-2026",
      "nombre_procedimiento": "CENTRO DE CONTACTO PARA ATENCIÓN AL CLIENTE",
      "dependencia": "TREN MAYA, S.A. DE C.V.",
      "siglas": "TRENMAYA",
      "score": 0.10583556329223731
    },
    {
      "numero_procedimiento": "la-43-240-043240999-t-54-2024",
      "nombre_procedimiento": "CENTRO DE CONTACTO DE ATENCIÓN AL USUARIO",
      "dependencia": "CRT",
      "siglas": "CRT",
      "score": 0.26916177685032816
    },
    {
      "numero_procedimiento": "la-06-hiu-006hiu998-n-18-2025",
      "nombre_procedimiento": "SERVICIO DE ATENCIÓN TELEFÓNICA A CLIENTES A TRAVÉS DE UN CENTRO DE CONTACTO.",
      "dependencia": "NAFIN",
      "siglas": "NAFIN",
      "score": 0.29180826495934986
    },
    {
      "numero_procedimiento": "la-06-hiu-006hiu001-n-32-2026",
      "nombre_procedimiento": "SERVICIO DEL CENTRO DE ATENCIÓN A CLIENTES PARA NACIONAL FINANCIERA, S.N.C.",
      "dependencia": "NACIONAL FINANCIERA, S.N.C.",
      "siglas": "NAFIN",
      "score": 0.297143613951637
    },
    {
      "numero_procedimiento": "la-07-h0m-007h0m001-n-126-2025",
      "nombre_procedimiento": "SERVICIO DE MANTENIMIENTO Y SOPORTE A LOS CENTROs DE DATOS",
      "dependencia": "TRENMAYA",
      "siglas": "TRENMAYA",
      "score": 0.29728370904921986
    }
  ]
}